1. Introduction
Welcome to TheryMate (“we,” “us,” or “our”). TheryMate is a mental health marketplace that connects individuals seeking counselling and therapy services with qualified, independent psychologists and therapists. We are committed to protecting your personal information and your right to privacy.
This Privacy Policy explains what information we collect, how we use it, with whom we share it, and the choices you have regarding your information when you use our platform. Please read this policy carefully. If you disagree with its terms, please discontinue use of our Platform.

2. Information We Collect
Information you provide directly: When you submit a booking request, contact form, or psychologist application, we collect details such as your full name, email address, phone number, age, gender, and the nature of your concern or inquiry. Psychologists applying to join the platform provide their professional credentials, registration number, qualification details, and areas of expertise.
Usage and technical data: We automatically collect certain information when you visit the Platform, including your IP address, browser type, operating system, referring URLs, pages viewed, and timestamps. This information helps us maintain security, improve performance, and understand how visitors use the Platform.
Cookies and similar technologies: We use cookies and similar tracking technologies to enhance your experience, remember your preferences, and gather aggregate analytics. You may adjust your browser settings to refuse cookies, though some features of the Platform may not function as intended.

3. How We Use Your Information
We use the information we collect for the following purposes:

• To facilitate session booking requests and connect you with appropriate psychologists listed on the Platform.

• To respond to your inquiries, feedback, and support requests.

• To verify psychologist credentials and process listing applications.

• To improve, personalise, and expand our Platform and services.

• To monitor and analyse usage trends and ensure the security and integrity of the Platform.

• To send you service-related communications where you have provided consent.

• To comply with applicable legal obligations.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

4. Data Retention
We retain personal information only for as long as is necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required or permitted by law. Booking request data is retained for a period of 24 months to support service continuity and resolve potential disputes. Psychologist application data is retained for the duration of the active listing and for a reasonable period thereafter.
When your information is no longer required, we take reasonable steps to securely delete or anonymise it in accordance with our internal data management procedures.

5. Data Security
We implement appropriate technical and organisational security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. Our Platform is hosted on the Internet Computer blockchain, which provides robust, decentralised infrastructure with inherent cryptographic integrity guarantees.
While we strive to protect your information, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security; however, we are committed to maintaining industry-standard safeguards and will notify affected users and relevant authorities in the event of a data breach as required by applicable law.

6. Your Rights
Depending on your jurisdiction, you may have the following rights with respect to your personal information:

• Access: The right to request a copy of the personal information we hold about you.

• Correction: The right to request that we correct inaccurate or incomplete information.

• Deletion: The right to request that we delete your personal information, subject to legal and contractual obligations.

• Restriction: The right to request that we restrict the processing of your personal information in certain circumstances.

• Withdrawal of consent: Where processing is based on consent, the right to withdraw that consent at any time.

To exercise any of these rights, please contact us at the details provided in the “Contact Us” section below. We will respond to your request within 30 days.

7. Third-Party Services
The Platform may contain links to external websites or third-party services not operated by us. This Privacy Policy does not apply to those external sites. We encourage you to review the privacy policies of any third-party services you interact with through our Platform.
Psychologists listed on our Platform are independent professionals. Any information you share directly with a psychologist during a consultation is governed by that professional's own confidentiality obligations and any agreement you enter into with them. We are not responsible for the data practices of independent psychologists.

8. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will update the “Last updated” date at the top of this page. We encourage you to review this page periodically to stay informed about how we protect your information.
Your continued use of the Platform after any changes constitutes your acceptance of the updated Privacy Policy.

9. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us.